FAQS

Have questions about what it’s like to work together? Check out these frequently asked questions. If you don’t see your question here, click here to get in touch.

  • Flexible Mind Therapy is a fully virtual therapy practice. We provide telehealth services to clients located in Michigan and New York, allowing you to attend sessions from the comfort and privacy of your own space.

  • We work with adolescents (17+) and adults experiencing concerns such as anxiety, depression, OCD, perfectionism, emotion regulation difficulties, body-focused repetitive behaviors (such as hair pulling and skin picking), life transitions, grief, and trauma.

  • At this time, all sessions are conducted virtually through a secure, HIPAA-compliant video platform. Many clients appreciate the convenience of attending therapy without commuting while still receiving high-quality, evidence-based care.

  • Yes. Insurance participation varies by clinician, so some of our therapists are in-network with certain insurance plans while others provide out-of-network services. We encourage you to visit each clinician's profile for a detailed breakdown of which insurances they are in network with.

    Once you're matched with a clinician, our office will contact your insurance company on your behalf to verify your mental health benefits before your first appointment. We'll review your coverage with you, including any copays, coinsurance, deductibles, or other out-of-pocket costs, so you'll have a clear understanding of your benefits before treatment begins.

    If your clinician is out of network with your insurance plan, we're happy to discuss your options and answer any questions about using out-of-network benefits.

  • We are committed to providing high-quality, personalized therapy while also ensuring that our clinicians are fairly compensated for the specialized training, experience, and care they provide.

    Session fees vary depending on the clinician you work with, as well as the type and length of the appointment. We encourage you to visit each clinician's profile for a detailed breakdown of their individual fees.

    If you're unsure which clinician may be the best fit or have questions about pricing, we're happy to help guide you during your free consultation.

  • We accept all major credit cards and HSA/FSA cards. Payment is securely processed through our client portal.

  • Under the No Surprises Act, individuals who are uninsured or choose not to use insurance have the right to receive a Good Faith Estimate outlining the expected cost of their mental health services.

    We'll gladly provide this estimate before services begin and answer any questions you may have about treatment costs.

  • Most individual therapy sessions are approximately 50–55 minutes. Depending on your treatment plan, some services may have different lengths, which your therapist will review with you before treatment begins.

  • Most clients begin with weekly sessions, especially at the start of treatment. As therapy progresses and your goals evolve, the frequency of sessions may be adjusted based on your needs and your therapist's clinical recommendations.

  • Yes. Your privacy is very important to us. Everything discussed in therapy is confidential except in specific situations required by law, such as concerns about immediate safety, suspected abuse or neglect, or when records are ordered by a court.

    Your therapist will review confidentiality and its limits with you during your first appointment so you know exactly what to expect.

  • If you need to cancel or reschedule your appointment, we ask that you provide at least 24 business hours' notice.

    Appointments cancelled with less than the required notice, or missed without notice, may be subject to a cancellation/missed session fee. Please refer to your informed consent paperwork for complete details.

  • Finding the right therapist is an important part of the process. During your free consultation, we'll learn more about what you're looking for, answer your questions, and help match you with the clinician whose experience and approach best fit your needs.

  • Getting started is simple. Schedule a free consultation through our website, and we'll talk about what brings you to therapy, answer any questions you have, and discuss whether Flexible Mind Therapy feels like the right fit for you.